Give it a month. These are daily staples rather than quick fixes. Where a product carries an authorised claim, this site prints it with the amount behind it; where it does not, the page gives you the composition and the thirty days. Our 60-day guarantee is deliberately longer than that window, so you can give something a proper month and still change your mind.

Email info@kolvishop.com with your order number. We chase it with the carrier and tell you exactly where it is. Until the parcel is in your hands it is ours, so a parcel that never turns up is ours to sort out, not yours.

Monday to Friday, not including public holidays in the United States, where the order is made, or in the UK. An order placed on Saturday starts counting from Monday morning. Dispatch and delivery are also separate things: 1 to 5 working days to make and pack means it leaves the facility in that time, and the carrier takes it from there.

Yes. Whichever part of the range you order, it reaches you within 30 days. If it does not, you can cancel the order and have your money back.

Not necessarily. Every order is sent tracked, so you will know the day it is due. If nobody is in, the carrier follows its normal process for your address, which usually means a redelivery or a safe place.

Yes, wherever a product page offers a purchase option beside the one-time price. Choose the subscription option and the order repeats on the schedule printed on that card. Each card carries its own price and its own rhythm, so both are in front of you before you choose, and the choice belongs to that product rather than to your whole account.

The first payment goes through when you place the order, exactly like any other order. After that, each delivery is charged as it comes round, on the schedule shown against the option you picked. Your account carries the next payment date, so you can see it coming before it is taken.

In your account, and without emailing anyone. Sign in at your account, open the subscription, and you can skip the next delivery, move its date, or cancel it outright. Anything you cancel before its order has been prepared is not charged, and a delivery you have already had stays yours. If you would rather we did it, email us with your order number and we will.

The price printed on a purchase option is the price of that order, the first delivery included, so what the card says is what the checkout charges. There is no code to enter and nothing to claim back afterwards.

Yes, and each delivery is covered on its own: 60 days from the day that delivery arrives. Email us with the order number and it is handled like any other order. Cancelling a subscription and claiming under the guarantee are separate things, and you can do either without doing the other.

Yes, as long as it has not been dispatched. Reply to your confirmation email, or write to us with your order number and what you would like changed. Everything is made to order, so tell us as soon as you can and we will stop it if we still can. If it has already gone, the 60-day guarantee covers you.

Email us straight away with your order number and the correct address. If the order has not been dispatched we will simply change the address, at no cost. If it has already gone, tell us anyway and we will work out the best fix with you.

Email us a photo. Telling us in the first 14 days helps us claim from the courier, but your legal rights are not limited to 14 days. We replace it or refund you, your choice, within two working days of seeing the photo, and you will not be asked to post a damaged item back. Until the parcel is in your hands it is ours to worry about, so if it goes missing or arrives smashed, that is our problem to sort out rather than yours.

Check your junk folder first, because mail from a new sender often lands there. If it is not there, the email address on the order may have a typo in it. Write to us from the address you meant to use, tell us roughly when you ordered and what you ordered, and we will match it up and resend the confirmation.

Yes, in exactly the same way. The refund is the bundle price you actually paid, so £54.99 for The Glow Stack. You do not need to return the parts you have already opened.

If you are in the UK you can cancel a distance order within 14 days of the day you, or someone you nominate, take delivery. You do not need a reason. Email us with your order number, or fill in our cancellation form. Any clear statement that you want to cancel will do.

If your order arrives in more than one parcel, the 14 days run from the day the last parcel arrives. Send the goods back within 14 days of telling us, and we pay the return postage. We refund within 14 days of getting the goods back, or of you showing us they have been sent, whichever is sooner, to the card or account you paid with, and that includes the standard delivery charge you paid on the way out.

Two limits worth knowing before you order. Supplements, and anything else sealed for hygiene, cannot be cancelled once the seal is broken. And a refund can be reduced if goods have been handled more than you would handle them in a shop.

Our 60-day guarantee covers most of what this does not, opened supplements included. That one is our promise. This one is the law, and nothing we offer cuts it down.

Everything we sell has to be of satisfactory quality, fit for purpose and as described. If it is not, the Consumer Rights Act 2015 gives you a full refund if you tell us within 30 days of delivery, and repair, replacement or a refund after that. Nothing on this page reduces those rights.

Email us with your order number and the word Complaint in the subject line. We acknowledge it within one working day and aim to have it settled within five. Every complaint is handled in-house, by the same people who answer the inbox, and settled directly with you. If one is still open after five days, we write to you with our final position so you know where you stand.

If you are pregnant, breastfeeding, taking prescription medication or managing a health condition, yes. Speak to your GP or pharmacist before starting anything new. Supplements are food, not medicine, and they should never stand in for advice from someone who knows your history.

Only what the GB register authorises, which is less than most brands imply. A claim is usable only where the daily portion carries enough of the nutrient to earn it, so every claim here is printed with its figure. Two nutrients carry claims across the range: biotin contributes to the maintenance of normal hair and normal skin, and magnesium carries several, the first of them a reduction of tiredness and fatigue. The immune complex adds authorised claims for vitamins C, D, E and B6 and zinc, each with its NRV printed. Ashwagandha, lion's mane, shilajit, collagen and sea moss are specified by composition instead: botanical, extract, the standard it is held to, and capsule. The scalp serum is a cosmetic rather than a supplement, so it is read under cosmetic wording and specified by its ingredient list.

All major cards, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. The full list is in the footer. Payment is handled on a secure checkout by the payment provider, so your card details are never stored by us.

Everything is made and posted from the United States, and carrying it that far costs real money, so UK shipping is £16.99, free from £49.99. To Canada it is $33, free from $145. Inside the United States it is $5.95, free from $40. The exact figure is always shown at checkout before you pay.

In your own currency. Prices are shown and charged in pounds in the UK, in US dollars in the United States, where the range carries its own dollar prices rather than a converted pound figure, and in Canadian dollars in Canada, which since 5 September carries its own Canadian prices rather than a converted pound figure. You can switch country and currency with the selector in the footer, and what you see at checkout is what your card is charged, so there is no surprise conversion on your statement.

Possibly, and it is not included in what you pay us. Everything we sell ships from the United States, so an order going to the UK or Canada crosses a border and can attract import VAT or duty when it lands. Your customs authority sets it, it is charged on arrival, and it is yours to settle. Orders inside the United States are domestic, so no import charges apply. Thresholds change, so check your own country's current position before you order.

The bundle is priced below the total of its parts. The Glow Stack is £54.99 against £70.97 for the biotin gummies, the sea moss capsules and the bottle of CROWNED Serum No.1 bought one at a time, a saving of 22%. The discount is already in the price, so there is no code to enter.