Contact information
This page tells you who you are buying from and how to reach us. It is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002.
Who we are
Kolvi is an online retailer trading from the United Kingdom at kolvishop.com. We sell food supplements and one scalp serum direct to consumers in the United Kingdom, the United States and Canada.
How to contact us
Email info@kolvishop.com. This is the fastest way to reach us and it is read by the people who run the shop, not a ticket queue. We reply within one working day, Monday to Friday, excluding UK bank holidays.
Use the same address for order queries, guarantee claims, cancellations under your statutory 14-day right, and formal complaints. For complaints, put the word Complaint in the subject line.
Our postal address for formal correspondence is available on request by emailing info@kolvishop.com.
VAT
Kolvi is not registered for VAT. No VAT is charged on your order and no VAT is shown separately at checkout. The price you see is the price you pay, before any shipping charge shown at checkout.
What we sell, and the claims we print
Our supplements are food supplements, not medicines, and CROWNED Serum No.1 is a cosmetic. Nothing on this site is medical advice. Where an authorised health claim exists for a nutrient we print the authorised wording and nothing on top of it. Every other product is specified by its composition and its daily portion. If you are pregnant, breastfeeding, taking prescription medication or managing a health condition, speak to your GP or pharmacist before starting anything new. Not suitable for under-18s.
Our other policies
Delivery times, costs and import charges are in our shipping policy. Our 60-day money-back guarantee, your 14-day right to cancel and your Consumer Rights Act 2015 rights are in our refund policy. The full terms of sale are in our terms of service, and how we handle your data is in our privacy policy.
Complaints and dispute resolution
Email us with your order number and the word Complaint in the subject line. We acknowledge complaints within one working day and aim to settle them within five. If we cannot settle it, we will write to you with our final position so you know where you stand, and you are free to take the matter further, including to the courts. Kolvi does not participate in an alternative dispute resolution scheme.